Terms & Conditions
1. INTRODUCTION
These are the general terms and conditions (hereinafter referred to as the “T&C”) pertaining to the use of the Customer App and [Rawasi Holding]’s website.
The scope of this T&C addresses the T&C applicable to your usage of Bokra Apps on both Apple App store and Google Play stores (the “Service(s)”) using our online Platform, consisting of the website www.bokra.com and Customer App developed for iOS and Android (the “Platform”).
Please read these T&C carefully before using the Platform and each time before using a new feature on the Platform. If you don’t agree to any provision of these T&C, and/or the Privacy Policy in the following link here you must not use the Platform.
If you fail to read these T&C, this will not exempt you from any legal liabilities arising from these T&C. Your continuous use of the Platform will constitute that you have read, understood and agreed to these T&C and our policies.
2. GENERAL
2.1. The Platform is developed by Rawasi holding and its affiliates and managed by Rawasi Holding (collectively referred to as the "Company", "we", "us" or "our" in this T&C).
2.2. The Platform offers a Service, allowing individuals to access Bokra App.
2.3. Rawasi Holding may offer its Services to potential customers through the Platform or through any other manner or form as determined by Rawasi Holding in its sole discretion.
2.4. By signing these T&C, you agree to pay all fees and charges associated with the Service. Should you have any query in connection with any provisions of these T&C, you are encouraged to contact us through email [email protected] .
2.5. Rawasi Holding has the full right to validate your identity by concluding any Know Your Customer (“KYC”) requirements.
2.6. You have the right to cancel your request for a specific Service (“Request”), either through the Platform or emailing us on by [email protected] .
3. REPRESENTATIONS
3.1. By creating an Account and using the Platform, you agree to make the following representations:
a) You are legally entitled to make a Request;
b) you have the capacity and authority to enter into a legally binding agreement with Rawasi Holding Company
c) if you are a natural person, you are at least 18 years of age, of sound mind and fully aware of the legal implications of your own actions;
d) you are the person whose registration details are being provided or, in the case of legal entities, you are a duly authorized signatory acting on behalf of the relevant entity;
e) you agree to provide and maintain correct complete and current information in the registration step or while submitting any requested KYC information, including, without limitation, your full name, date of birth, country of residence, and contact details. You are obligated to keep all of your information updated at all times and promptly provide the Company with any updates;
f) you understand that fraud and fraudulent misrepresentation constitute serious crimes and are punishable with imprisonment and/or fines under the applicable laws of the Arab Republic of Egypt.
g) you warrant and undertake to us that all information given to us in respect of your account is complete, true and accurate in all respects and not misleading in any way;
h) any funds you deposit with us originate from legitimate sources and have no connection with any crime. You will not attempt to use this Platform for the purpose of any illegal activity including money laundering. You will comply with our KYC protocols to enable us to meet our legal and regulatory obligations, including providing all information we may require to verify your identity, residential address and origin of funds;
i) you are not insolvent, bankrupt, or subject to any legal restriction limiting your ability to enter into these T&C or make a Request;
j) you are not currently residing in a country or territory where it is illegal to make a Request;
k) you are obligated to (a) keep your account secure from unauthorized access and misuse, and (b) maintain strict confidentiality of your username and password. Subject to maintenance of correct account information, we will assume that all activity under your account is your own. You assume all risks and losses and legal liabilities arising from your use or any unauthorized access to and use of your account by any third party. You will indemnify and hold us harmless from and against all losses, damages, claims, demands, expenses and costs caused due to your use or any unauthorized access to your account;
l) you cannot assign, sell or transfer your account to any other third party nor can you acquire, attempt to acquire, or otherwise look to become the beneficiary of any assignment or transfer of an account created by or designated to any third party;
m) you must not use the Platform in any manner which is detrimental or harmful to Rawasi Holding or other Users, as we may determine in our sole discretion. If you breach the foregoing provision, we reserve the right to suspend or block your access to the Platform and close down your account; and
n) we allow you to make Requests through the Platform in consideration of your aforementioned representations on which we take full reliance as accurate, complete and reliable information. If your representations are false or misleading, we reserve the right to annul and rescind our agreements with you, terminate your account. In addition, you agree to indemnify us for the losses, damages, expenses and costs caused to us due to such false representations. In case you fail to comply with the KYC requirements, we reserve the right to report this matter to the concerned authority for further legal actions, including possibly withholding any funds in your account.
4. Advertisements
The Services provided may include advertisements, some of which may be targeted based on the type of information on the Platform, queries made, or other information, whether submitted by you or others. The types and amount of advertising on the Platform or through the Services is subject to change.
5. Cookies
This Platform uses cookies. Cookies store information related to visitors’ preferences, browser type, and other information in order to optimize their experiences. By using this Platform, you acknowledge your understanding of and consent to Rawasi Holding ’s use of cookies. You may delete cookies by consulting the instructions for your file management in the Platform. You may also disable future cookies in your browser settings. Please note, however, that disabling cookies may prevent or impair your ability to access and fully make use of certain Services and areas of the Platform.
6. Acceptable Use Policy
By using this Platform, you agree to use the Services in compliance with these Terms and all applicable rules and regulations, including the local, state, national, and international laws that apply to your jurisdiction. In particular, any imperative legal provision(s) or law(s) applicable in Egypt in relation to the Platform or the provision of the Services. It may be illegal for certain persons to use the Platform in some countries. We make no claim that the Platform will be legal or accessible outside of Egypt. Subject to these Terms, you may view, print, and use our content and Services as permitted on the Platform and only for your own personal, non-commercial use. You further agree and acknowledge that your use of this Platform and the Services results in you sending electronic interstate transmissions through our computer network, and such transmissions may include, but are not limited to, any searches, file uploads, posts, instant messages, or emails.
The following uses of the Platform are prohibited unless we have intended to provide you with access or have provided you express written permission to the contrary:
a. Using the Platform in a manner that causes, or may cause, damage to the Platform or in a way that impairs visitors' abilities to access or use the Platform and Services, including using the Platform in a manner or for a purpose that is unlawful or fraudulent;
b. Using the Platform in order to copy, store, upload, publish, use, transmit, host, or distribute anything consisting of or linked to any computer virus, spyware, rootkit, worm, keystroke logger, or other malicious computer software or software that may destroy, damage, or alter a computer system;
c. Conducting any systematic or automated data collection on or related to the Platform or its users without their consent, including, without limitation, data mining, data extraction, scraping, data harvesting, "framing," or article "spinning";
d. Transmitting or sending unsolicited communications, commercial or otherwise, or conducting any marketing activities, including using the Platform to send spam, pyramid schemes, or chain letters;
e. Republishing (including on another website), duplicating, copying, redistributing, selling, leasing, transferring, hosting, renting, or licensing any part of the Platform or otherwise commercially exploiting content, whether in whole or in part, on the Platform;
f. Editing, modifying, making derivative works of, reverse engineering, or reverse compiling any information, content, systems, or Services on the Platform;
g. Accessing the Platform in order to create a similar or competitive business, product, service, or website;
h. Collecting, transmitting, distributing, uploading, or displaying any content or otherwise using the Platform in a manner that (i) violates the rights of any third party, including any intellectual property rights or rights to privacy, (ii) is unlawful, tortious, threatening, vulgar, defamatory or libelous, pornographic, obscene, patently offensive, racist, or promotes physical harm or injury, (iii) causes or may cause harm to minors in any way, or (iv) impersonates another individual or organization or otherwise misrepresents affiliation with another person or entity without permission;
i. Interfering with, disrupting, or overburdening servers or networks connected to the Platform;
j. Gaining or attempting to gain unauthorized access by any means to any part of the Platform or to computers or networks connected to the Platform; and
k. Harassing, stalking, harming, or otherwise interfering with or negatively affecting another user's normal use and enjoyment of the Platform.
7. User Accounts
Visitors to the Platform are permitted to create user accounts or profiles. Upon registering for our Services, you are considered a "User" of the Platform. You represent that all information you submit when creating an account is true and accurate, and you promise to update and maintain the accuracy of this information at all times. Each User is the sole authorized user of his or her or its account. Users are responsible for keeping their passwords and account access information confidential. Therefore, you should take measures to restrict access to your account and to any devices from which you access your account. As a User, you are responsible for all activities that occur under your account, and you acknowledge that Rawasi Holding is not responsible for unauthorized access to your account that results from theft or misappropriation of your account or password. Users are prohibited from assigning or otherwise transferring their accounts and passwords to others. You must notify us immediately if you know of or suspect that an unauthorized use or other breach of security of your account or the Platform has occurred. We may not be held liable for any loss or damage that may arise from your failure to maintain the security of your account. You may delete your account at any time and for any reason by following the instructions on the Platform. We retain the right to suspend or terminate your account at any time and for any reason, as further detailed below.
8. User Content
"User Content" means any material that you or other visitors submit or transmit in any manner to the Platform for any purpose, whether publicly posted or privately transmitted, and includes, but is not limited to, any text, data, images, audio material, video material, and audio-visual material. This Platform and the Services it provides may include multiple ways of submitting User Content, including, for example, through use of forums, chats, online bulletin boards, and similar tools that allow visitors to communicate with others or submit content. Unless we indicate that particular User Content you submit will be kept confidential, your User Content may be made available for other visitors to view on the Platform or through third-party services. You hereby represent and warrant that the User Content you submit does not violate our Acceptable Use Policy stated herein.
You are prohibited from submitting any User Content that is illegal, unlawful, or infringes on the legal rights of any third party. Furthermore, you may not submit User Content that has ever been the subject of any actual or threatened legal proceedings or any User Content that may give rise to a legal action under any applicable law, whether against you, us, or a third party.
You agree that you are solely responsible for any consequences that may result from submitting User Content, including use of the User Content by other visitors of the Platform and by our third-party partners. Unless we indicate that particular User Content you submit will be kept confidential, your User Content may be distributed, published, broadcast, or syndicated by us or our third-party partners. You may be subject to liability if you submit User Content without the authority to do so.
We do not monitor the submission or publication of User Content on the Platform and are not responsible for the User Content. We do not endorse or support any User Content, or the opinions contained therein and do not guarantee the truthfulness, accuracy, suitability, or reliability of any User Content or other communications submitted or published on the Platform. You agree that we are not responsible for any loss or damage you may incur as a result of interacting with others on the Platform, and we are under no obligation to become involved in any such disputes. You may not represent that we have provided, endorsed, or supported the User Content you submit. Your use or reliance on any User Content is at your own risk. You assume all risks associated with the User Content you submit, including any reliance on the User Content and the risk of disclosure of the User Content that may identify you personally to a third party. You understand and accept that by using the Services or Platform you may be exposed to User Content that is offensive, inaccurate, deceptive, harmful, or otherwise inappropriate.
User Content may be subject to specific rules and limitations we post or communicate to you from time to time. You agree to only submit User Content conforming to such rules and limitations.
We may remove, edit, or delete any User Content submitted, hosted, or stored on the Platform or our servers without providing you with prior notice. We are not obligated to store or back up any User Content. Therefore, you are responsible for creating backup copies of any User Content you wish to keep.
Under no circumstances may Rawasi Holding be held liable in any way for any User Content, including, but not limited to, for any errors or omissions in the User Content or for any loss or damage of any kind that may occur as a result of any User Content submitted, published, or otherwise made available on the Platform, Services, or elsewhere.
9. User Content License
By submitting User Content you grant Rawasi Holding an irrevocable, non-exclusive, royalty-free and fully paid, worldwide license (with right to sublicense) to use, publish, copy, adapt, modify, process, reproduce, transmit, distribute, translate, publicly and privately display and perform, incorporate into other works, prepare derivative works of, bring actions for infringement of, and otherwise use and exploit your User Content in any and all media or distribution methods now known or later developed. This license includes the right to provide the User Content to our third-party partners for distribution, publication, syndication, and broadcast on other media, devices, and services subject to our terms and conditions for the use of such User Content. Furthermore, you irrevocably waive any claims of moral rights or attribution regarding your User Content. You represent and warrant that you have all rights, power, and authority to grant all the rights pertaining to User Content as stated in these Terms.
This means that you will always maintain ownership of the User Content you submit. However, we have the right to display the User Content and make various changes to it as are necessary in providing our Services and to conform to the needs of different media, devices, services, and computer networks. At no time will you be entitled to any compensation for this license.
10. Enforcement of Acceptable Use Policy
We reserve the right to review and investigate your use of the Platform and to take any appropriate action against you that we determine is necessary in our sole discretion should you violate these Terms or otherwise create liability, loss, or damage for us, our Platform visitors, or a third party. Such action may include, but is not limited to, restricting your account privileges, or terminating your account, initiating proceedings to recover any losses and reporting you to law enforcement authorities.
11. Restricted Access
Some parts of the Platform may be restricted to certain visitors. If you have permission to access restricted parts of the Platform, you agree to not share your access information and password with third parties. We may change the restricted parts of the Platform from time to time. If you do not have access to restricted parts of the Platform, you agree not to use another user's account to gain such access or otherwise attempt to gain improper access to the restricted parts of the Platform.
12. Privacy
We manage the collection, use, and security of your personal information according to our Privacy Policy, incorporated herein by reference. By using this Platform, you consent to our collection and use of your personal information as set forth in the Privacy Policy.
At times we may need to send you communications related to the Platform or the Services. Such communications are considered part of the Services, and you may not be able to opt out of receiving them.
We reserve the right to access and disclose the information and User Content you submit to the Platform if required to do so by law or if we have a reasonable, good-faith belief that doing so is necessary for (i) responding to requests for customer service, (ii) addressing fraud, security, or technical issues, (iii) protecting the rights, property, and safety of Rawasi Holding, its users, and the public, (iv) responding to legal claims and processes, or (v) enforcing these Terms, including investigating potential violations.
13. Rawasi Holding Rights and Ownership
Unless otherwise stated, Rawasi Holding and its permitted licensors own all intellectual property rights in the Platform and its contents, excluding User Content. These rights include, but are not limited to, ownership of all text, graphics, images, logos, copyrighted material, trademarks, patents, software, and other distinctive brand features displayed on the Platform or Services, including the compilation of any of the foregoing items. Except for the limited rights granted by these Terms, neither these Terms nor your use or access to the Platform give you or any third party any intellectual property rights. We reserve all rights not explicitly granted by these Terms, which do not grant any implied licenses. All copyrights, trademarks, and other intellectual property notices on the Platform or Services must be retained on all copies thereof. You may not publish, reverse engineer, modify, distribute, transmit, sell, create derivative or plagiaristic works of, or use or exploit for any commercial reason, whether in whole or in part, any of the content on the Platform or Services other than your own User Content without our express prior written consent or the consent of any third-party owners of the content. Platform content is not for resale under any circumstances.
14. Disclaimers
THIS SECTION ONLY APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE PLATFORM IS PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE CONTENT PROVIDED ON THE PLATFORM. WE, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AFFILIATES, PARTNERS, SUPPLIERS, AGENTS, AND LICENSORS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. THIS INCLUDES, WITHOUT LIMITATION TO THE FOREGOING, NO WARRANTY THAT THE PLATFORM, ITS CONTENT, OR THE SERVICES WILL BE CONSTANTLY AVAILABLE OR AVAILABLE AT ALL, UNINTERRUPTED, USEFUL, TRUE, ACCURATE, NON-MISLEADING, TIMELY, RELIABLE, COMPLETE, ERROR-FREE, FREE OF OMISSIONS, SECURE, FREE OF VIRUSES OR OTHER HARMFUL CODE, LEGAL, OR SAFE. NO INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE PLATFORM OR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
YOUR USE OF THIS PLATFORM AND THE SERVICES IS AT YOUR SOLE RISK AND WE ASSUME NO RESPONSIBILITY FOR HARM TO YOUR COMPUTER SYSTEM, LOSS OF DATA, THE DELETION OF INFORMATION YOU TRANSMIT ON THE PLATFORM, OR THE DELETION OR FAILURE TO STORE OR TRANSMIT USER CONTENT OR PERSONALIZATION SETTINGS THAT MAY RESULT FROM YOUR ACCESS TO OR USE OF THE PLATFORM AND SERVICES. YOU HEREBY WAIVE ANY AND ALL CLAIMS AND CAUSES OF ACTION THAT MAY CAUSE DAMAGE TO YOUR COMPUTER OR INTERNET ACCESS.
THIS PLATFORM AND ITS CONTENTS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY, ESPECIALLY IN THE CONTEXT OF INVESTMENT MANAGEMENT. NOTHING ON THIS PLATFORM CONSTITUTES, IS MEANT TO CONSTITUTE, OR MAY BE USED AS ADVICE OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LEGAL AND MEDICAL ADVICE. WE ENCOURAGE YOU TO CONSULT THE APPROPRIATE PROFESSIONAL SHOULD YOU REQUIRE LEGAL, MEDICAL, OR OTHER PROFESSIONAL ADVICE.
THE INVESTMENT DECISIONS MADE BY THE PLATFORM ARE SUBJECT TO MARKET RISKS, AND THERE ARE NO GUARANTEES OF PROFITS OR SPECIFIC OUTCOMES. YOU UNDERSTAND AND ACCEPT THAT THE PLATFORM WILL MAKE INVESTMENT DECISIONS ON YOUR BEHALF. USERS ARE RESPONSIBLE FOR ASSESSING THEIR RISK TOLERANCE AND FINANCIAL SITUATION BEFORE USING THE SERVICES. [COMPANY NAME] AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY FINANCIAL LOSSES OR DAMAGES ARISING FROM THE USE OF THE PLATFORM'S INVESTMENT SERVICES. BY USING THE PLATFORM, USERS CONSENT TO THE AUTOMATED INVESTMENT DECISIONS MADE ON THEIR BEHALF.
IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE PLATFORM, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NOTHING IN THIS SECTION IS INTENDED TO LIMIT ANY RIGHTS YOU MAY HAVE WHICH MAY NOT BE LAWFULLY LIMITED.
15. TERMINATION AND VARIATION
15.1. These T&C will be effective immediately upon execution and will continue to be effective for an indefinite period unless terminated upon the following events:
15.1.1. Rawasi Holding becomes insolvent; or
15.1.2. Rawasi Holding decides to terminate or rescind these T&C, whether in its sole discretion or due to certain circumstances such as your breach of any provisions of these T&C.
15.2.We reserve the right to make amendments to these T&C to ensure compliance with all applicable laws or regulations or on any other grounds we deem necessary at our sole discretion. If we make amendments in these T&C, you will be notified through your registered email and/or the Platform. Your continued use of the Platform will constitute your consent to the amended terms and conditions. Provisions in previous versions of these T&C will continue to apply. In case of a conflict between any new and older versions, the most recent version of these T&C will take effect unless expressly stated otherwise.
16. CONTIGENCY PLANNING
16.1. In the event a force majeure has led to a failure in the operation of the Platform, we will attempt to (a) continue critical business activities (b) protect data; (c) ensure effective communication through phone and email with current users; and (d) restore the normal operations of the business as soon as possible.
16.2. In the unlikely case that any circumstances force us to limit, suspend or cease business operations, or that we are permanently unable to run the business, we will notify you of that.
17. LIMITATION OF LIABILITY
You acknowledge that Rawasi Holding shall in no circumstances be liable to you for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by you arising out of your use of the Website, including the making of any Request, except as otherwise provided in these T&C or under the regulations of the Arab Republic of Egypt.
18. INDEMNITY
18.1. You shall defend, indemnify and hold harmless Rawasi Holding, its director(s), officers, agents, representatives, employees, successors, assigns and affiliates (collectively as Rawasi Holding Indemnified Parties”) from and against, without limitation, all claims, demands, actions, suits, judgments, losses, damages, fines, expenses and costs, including legal fees, arising in connection with these T&C or your use of the Platform, including, without limitation, as a result of:
18.1.1. Any breach of these T&C by you;
18.1.2. aAny third-party claim or dispute between you and any third party;
18.1.3. Any violation of applicable laws or regulations; or
18.1.4. Any act or omission by you which create any civil or criminal liability.
18.2. The foregoing provisions shall survive the termination of these T&C.
19. FEEDBACK AND COMPLAINTS
19.1. We encourage and highly value your feedback and suggestions related to our Services and your overall experience using the Platform. We treat this information with the utmost importance and use it to continually improve our operations and business where we can.
19.2. If you are unhappy with the experience you have had with us, you have a right to file a complaint. It is our duty to ensure that your complaint is attended to promptly and that you are treated in a consistent and fair manner.
19.3. During the investigation, we will work on diagnosing the problem, identifying the root causes and then aiming to rectify the issue. For this purpose, the appointed person may reach out to you to collect more information. We may keep records and audit trails to monitor the case and enhance our internal operations. After evaluating the findings of the investigation, we will decide on how to deal with the complaint and we will communicate the same to you.
19.4.You can make a complaint by sending us an email at [email protected] .
20. GENERAL TERMS
20.1. In the event that we, for any reason, have not insisted on strict adherence with your obligations under these T&C or failed to avail any remedies or exercised any rights available to us under these T&C or any applicable laws, this will not constitute a waiver of the same or any relief in respect of the relevant obligations that you have failed to perform.
20.2. No waiver, whether full or partial, shall constitute waiver of future rights or remedies.
20.3. Subject to the applicable law, if any provision of these T&C or of any other document referred hereunder is found by a competent court or authority to be invalid, unenforceable and unlawful, the same will be severed from these T&C or any such document and the remaining provisions will be valid, legal and enforceable.
20.4. Nothing in these T&C is intended to be interpreted to establish any joint venture, partnership, or agency. There are no arrangements that permit any Party to act on behalf of the other Party in any way or for whatever reason.
20.5. All notification, notice or communication (a “Notice”) required to be provided under these T&C shall be made in writing and delivered by hand or by pre-paid courier services with delivery to such party’s registered address or sent to such party’s registered email address. The Notice shall be deemed to be served; (a) in the case of delivery by hand, upon issuance of a signed acceptance receipt of such Notice or immediately when it is left at the registered address; (b) where the Notice is sent by post services, upon expiry of two business days; and (c) where the Notice is sent through email, on the next business day.
20.6. All communications under these T&C shall be made in the English language.
20.7.Any dispute or claim arising out of these T&C will be governed by the Egyptian Law and such disputes or claims will be resolved exclusively by the Arab Republic of Egypt, Cairo courts. You agree that you will first attempt to resolve your issues by filing a complaint.
20.8. These T&C, and any other document referred to herein, constitute the entire agreement between us and you and supersede any and all previous oral or written discussions, correspondence, representations, negotiations or agreement.
21. CONTACTS
All Notice, communications, suggestions, queries or complaint required to be made under these T&C shall be made via email to [email protected]